Help Center

Please provide the required product, specifications, quantity, destination country and any customization requirements through our Contact Us page, email or WhatsApp. Our sales team will review your inquiry and provide a quotation.

The minimum order quantity depends on the product model, specifications and customization requirements. Please contact our sales team with the product and quantity you need for an exact MOQ.

Send us your product requirements, specifications, quantity and destination country. We will confirm product details, provide a quotation and arrange production or shipment after the order and payment terms are confirmed.

Available payment methods and payment terms are confirmed according to the order value, product type and transaction requirements. Please contact our sales team for the payment options available for your order.

Please contact us as soon as possible if you need to change or cancel an order. Changes depend on the production and shipment status. Customized products may not be changed or cancelled after production has started.

Yes. We can support customized voltage, capacity, battery configuration, branding, labels and packaging according to the product and order requirements. Please send us your specifications for evaluation.

Your order is confirmed after the product specifications, quantity, price, payment terms, packaging and shipping requirements have been agreed in writing. Our sales team will provide the relevant order confirmation documents.

Shipping costs and estimated delivery times depend on the product, battery specifications, quantity, destination and transportation method. We will confirm the available shipping arrangement before the order is finalized.